Not Perfect... Yet

We do not claim to be perfect all the time, but we do strive to be!  And we encourage feed-back from customers, both good and bad.

We are delighted with the feed-back to date and whilst our business evolves we are constantly looking at ways of making the experience for customers the best they will experience anywhere.

96.9% Customer Satisfaction. 

The Practical Motorhome ‘Owners Satisfaction’ Awards are the only National awards judged by actual customers, not journalists. Year after year our customers have submitted their reviews to the magazine and we have won numerous ‘Gold’ awards, every year for the last 10 years.

 

Please look through the comments below from some of our customers, we are naturally proud of them. The complete letters that these extracts are taken from are available for all to see at our Poole office.

 

Please look through the comments below from some of our customers, we are naturally proud of them. The complete letters that these extracts are taken from are available for all to see at our Poole office.

 

Motorhome Dealer Group

 

 

Whats My Motorhome Worth

 

 

 

  

  

 

“Motorhome purchases and exchanges are very big occasions which one should be able to enjoy. In two sets of business over six years we have found that MDG’s staff take time with the details and guidance, which ensures their customer’s satisfaction. We have always received friendly advice and attention which made us feel comfortable, needed and welcome. Thank You!”

A Furze, Auto-Sleeper Trident, Sompting, West Sussex

 

“From my first contact with MDG I was treated with courtesy and honesty. Money was transferred immediately. Although there was a small problem with my motorhome, an acceptable agreement was reached easily by phone and the deal concluded. Terry collected my motorhome and he was also courteous.”

Mrs Patricia Kenyon, Swift Bessacarr E530, Sheffield, South Yorkshire

 

“Rob was very pleasant from start to finish. Everything went according to plan. Can’t really fault them. Craig handled our dealings in a polite and professional manner. The funds were deposited into our account immediately.”

Christopher Lewis, Swift Bessacarr E460, Presteigne, Powys

 

“Thank you for a very smooth and easy transaction. You gave excellent service and were a pleasure to deal with. We would definitely recommend you. Thank you again.”

Gill Hume, Burstner Delfin T680, Llandrindod Wells, Powys

 

“From the quick telephone response to our email enquiry, to final sale and collection of our Auto-Sleeper some 4 days later, MDG have acted courteously and professionally. It has been a pleasure doing business with you.”

A Milligan, Auto-Sleeper Trooper, Holbrook, Suffolk

 

“From our first conversation, to the collection of my (now your) motorhome, the standard of service was excellent. I would like to thank you for your courteous and professional service, particularly for me at a difficult time.”

T Keating, Auto-Sleeper Nuevo ES, High Wycombe

 

“I liked the amount of time you (Rob) spent with me. Everything that I needed to know was explained slowly and precisely. I got the feeling that you didn’t want me off the phone so that you could attend to another customer. The transfer at the docks was carried out efficiently. The money transfer was done as arranged. I had a figure in my head for the sale. The amount that I got was to the pound. A fair deal. I would recommend you to another seller.”

Dave Crockard, Rapido 990M, County Down

 

“Many thanks for the efficient & professional manner in which you all handled the sale of our motorhome to yourselves. A fair price was both offered and accepted quickly on the Friday, and on the following Tuesday we met Roger at the station who returned with us to complete the transaction. He then returned to you with said motorhome. You all made the process much less of a hassle than it might otherwise have been. Many thanks.”

Graham Sweet, Elddis Majestic 135, Lawshall, Suffolk

 

“We can’t fault the service we received form MDG, after we decided to part with our motorhome. We received lots of information given over the phone. What we needed to do, how the money would be put into our bank account. Gary arrived to check if the motorhome was OK, no problems found, he was also very friendly, helpful and informative. The money went into our account as promised. Thank you for making the process easy.”

Michael Youngs, Chausson Suite Garage, Norwich

 

“What a surprise and a pleasure to find a company with people that not only carry out their promises, but do it with such a direct and professional manner. We hope you find our ‘Bessy’ and good home, and if we do return to the nomadic lifestyle in the future, we will certainly be in touch. Many thanks.”

Alan Merrick, Bessacarr E584 Auto, Truro, Cornwall

 

“A no hassle easy procedure done professionally with ease. Craig was a pleasure to deal with. All my Best.”

R M Pearce, Dethleffs Black Magic, Caversham, Berkshire

 

“Excellent service from the first contact about our motorhome. Prompt arrival for collection, polite and pleasant driver. Good service and attention to detail. Any concerns raised were promptly explained to us. Would recommend.”

R Hanier-Northcott, VW California SE, Upton-Upon-Severn

 

“Thank you for your swift and efficient service, everything went as smoothly as possible from start to finish with no problems at all. Your driver Gareth, was both knowledgeable and courteous, a pleasure to deal with. Overall, a satisfying experience and would recommend you to others who may be interested. Once again many thanks.”

N Scowen, Bessacarr E494, Leicester

 

“I confirm receipt and thank you for the direct bank transfer of the funds relating to the sale of my campervan. I would be grateful if you could pass on my thanks to Andy Spencer for the professional and competent manner in which he has dealt with the sale of my vehicle, it was much appreciated.”

Fred Archer, VW T6 Autohaus Camelot

 

...and many more at www.m-d-g.co.uk.

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What's My Motorhome Worth is the buying arm of Motorhome Dealer Group.

 

Countrywide Motorhomes,
215 Ringwood Rd,
St. Leonards, Ringwood,
Hampshire, BH24 2QB
Tel: 01202 881089

 

Valuations available 7 days a week.

t: 0800 652 4845

e:

Three Counties Motorhomes
46 Hatch Pond Road,
Nuffield Industrial Est,
Poole, Dorset, BH17 0JZ
Tel: 01202 673735

 

VW Kamper Centre,
215 Ringwood Road,
St. Leonards, Ringwood,
Hampshire, BH24 2QB
Tel: 01202 855531

 

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